Refund Policy
Return & Refund Policy
Thank you for shopping with HADLOW HIDEAWAYS LIMITED. To ensure a clear and smooth post-purchase experience, please review our return and refund policy below.
- Return Eligibility
We accept returns for all full-price merchandise within 30 days of the order shipment date.
To be eligible, your item must be shipped back to us within 7 days of receiving return approval.
- How to Request a Return
Before shipping your return, please contact our customer service team in advance to confirm your return and obtain the authorized warehouse address and Return Merchandise Authorization (RMA) number.
Email: callowaydavid@malayapparel26.com
Phone: +44 7351842328
- Return Shipping Instructions
To ensure your return package is properly received, please use the specified carrier and ship to the corresponding authorized address based on your region.
Customers within the United States:
Please use a local UK courier service to ship the return to our UK warehouse.
Address：Passalls Farm, Wilderness Lane, Hadlow Down, Uckfield, East Sussex, United Kingdom, TN22 4HB
International Customers (Outside the US, including the UK):
Please use an international courier to ship the return to our Hong Kong logistics center.
Hong Kong Authorized Return Address:
510 Stanley Beach Road, Stanley, Southern District, Hong Kong
- After Your Return is Delivered
Inspection & Processing: We will inspect and process your return within 2-3 business days of receiving the package.
Email Notification: Once processed, you will receive an email confirmation that your refund has been initiated.
Refund Posting: The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment processor.
- Refund & Exchange Details
The final refund amount or exchange arrangement will be determined based on the condition of the returned item(s):
Returns for Non-Quality Issues:
If the original product seal has been broken or the item shows signs of use, a refund of 80% of the item's value will be issued. A full refund may be issued if the product and all original packaging (including dust bags, tags, accessories, etc.) are intact and unopened.
Returns for Quality-Related Issues:
For items with verified manufacturing defects or damage, we will provide a free replacement or a full refund. Please provide relevant photos or videos when contacting customer service to help us verify the issue promptly.
- Important Notes
Returned items must be in unworn, unused condition with all tags, accessories, and original packaging.
You must obtain an RMA number before shipping your return. Please mark this number clearly on the outer box to avoid processing delays.
Return shipping costs are the customer's responsibility, unless the return is due to our error (e.g., wrong item shipped, confirmed quality issue).
Policy for sale items, clearance items, or custom products may differ. Please refer to the specific terms on the product page.
If you have any questions regarding this policy, please do not hesitate to contact our customer service team. We are committed to providing you with a satisfactory resolution.